<blockquote class="postcontent restore">
We volunteers understand you are in a hurry to get help with some common issues. However we would just like to remind you.
We are only human. And we deal with many users every day. Especially here on the forums.
Please bear this in mind when contacting us for assistance, try to only send
one private message with all the relevant information we need.
Also note that because we are only volunteers, and we dedicate our time
to help. So please be polite to us when contacting us. We wouldn't be
rude to you guys!
For almost
all requests we will need:
xat ID:
xat Username:
Your Account Email:
A brief description of the issue:
This includes issues e.g. where you cannot create a ticket or login Is
saying your email is not valid/blocked, Being locked out... etc
Its worth saying you should not provide sensitive information to anyone who is not a
volunteer or admin. And never disclose your password to anyone.
The Volunteers that are currently accepting private messages are:
Davide Mihay NickSookySpell Forum Helpers should not include anyone else who is not on this list.
With this information I hope this speeds up response times. As multiple
messages really do slow us down, please try not to post on our visitor
messages unless absolutely necessary, they are often unread and you will
not be guaranteed support.
</blockquote>
<blockquote class="postcontent lastedited">
Last edited by Spell; 05-28-2013 at 12:27 AM.
</blockquote>
