اسامة مصطفى Admin
عدد المساهمات : 386 نقاط : 1361 السٌّمعَة 1 : 0 تاريخ التسجيل : 20/02/2012
| موضوع: When we open Tickets السبت يونيو 01, 2013 1:01 am | |
| <blockquote class="postcontent restore"> xat.com/ticket is for PAID users, this means you must have purchased xats from the xat.com account that you need help with. This is a list of subjects that a xat.com Volunteer will or will not open a ticket for. Please refer to this list before asking for tickets to be opened.
- LOCKOUTS: User has the error ”**Security check: This account is locked. You can only login at home. Please read: xat account locking.**” – A ticket will be opened
- HOME UPDATE: User has the error ”**Security check: You need to be at home to turn on account locking.** – A ticket will NOT be opened (User needs to be paid)
- AUTH: User activated authenticator and no longer has the app/code – A ticket will be opened
- HELD: User is held (does not matter how many days or if it is system error 25) – A ticket will be opened
- PHISHED: User was phished – A ticket will be opened
- DOMAINS: User needs a URL unblocked - A ticket will NOT be opened (User needs to be paid)
- SHORT NAME TRANSFER: User needs a short name transfer - A ticket will NOT be opened (User needs to be paid)
- SHORT NAME RELEASE: User needs a short name put back up for sale immediately - A ticket will NOT be opened (User needs to be paid)
- SCAMS: User needs to report a scam - A ticket will be opened
- EMAIL CHANGE: User needs to get an email change – A ticket will NOT be opened (User needs to be paid)
- EMAIL HINTS: User needs a hint on their email – A ticket will NOT be opened (User needs to be paid)
Note that if they cannot login to their account due to not knowing/having access to the email, xat cannot help them.
- OTHER REPORTS: User needs to report someone – A ticket will NOT be opened (User needs to be paid)
Note that they can just click on the person’s avatar and select inappropriate at the top to report.
</blockquote> <blockquote class="postcontent lastedited"> Last edited by Adam; 02-25-2013 at 05:21 PM. </blockquote>
Adamxat.com Volunteerxat ID; 177337Meet people from around the world at xat.com/ChatNOTE: If you private message me for help; Please include your xat username, account email, and description of the problem. Click here before you PM for help. | |
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